About Engage HCD

Human-centered design (HCD) is a way of thinking that places the people you're trying to serve and other important stakeholders at the center of the design and implementation process. HCD was developed in the private sector to integrate business and technology around human needs. 

Global health faces significant hurdles that stem from the complexity of navigating and coordinating stakeholder ecosystems, the difficulty in changing beneficiaries’ behaviors, the barriers in scaling compelling solutions, and the challenge of appropriately measuring impact. HCD is well suited to tackle these issues by actively engaging beneficiaries, providers, and other constituencies throughout the development process to ensure that their needs and expectations inform design decisions and lead to a higher likelihood of adoption and lasting human impact.

USAID’s Center for Accelerating Innovation and Impact (CII) is partnering with Dalberg’s Design Impact Group (DIG) to utilize human-centered design across the Bureau for Global Health's work. Please see the contact page to explore how you can Engage HCD in your global health work here at USAID.


Featured Projects

   Driving demand for chlorhexidine    A human-centered design toolkit for the development of demand generation materials   

Driving demand for chlorhexidine

A human-centered design toolkit for the development of demand generation materials

 

  Product Strategy for EpiTent    A humanitarian tent that creates a more humane environment by passively reducing temperature    

Product Strategy for EpiTent

A humanitarian tent that creates a more humane environment by passively reducing temperature

 

   
  
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   mHero design guide (coming soon)   A set of rules and principles to help the implementation within ministries of health

mHero design guide (coming soon)

A set of rules and principles to help the implementation within ministries of health

  The Dapivirine Ring Design Guide   Human-Centered Design Research to Increase Uptake and Use

The Dapivirine Ring Design Guide

Human-Centered Design Research to Increase Uptake and Use

  CSHGP Data Report    Data visualization to communicate the impact of the  CSHGP  investment over 30 years   

CSHGP Data Report

Data visualization to communicate the impact of the CSHGP investment over 30 years

 

   Direct to consumer family planning   Understanding direct-to-consumer (DTC) though human-centered design approaches to provide reproductive health information and services with private sector partnerships

 Direct to consumer family planning

Understanding direct-to-consumer (DTC) though human-centered design approaches to provide reproductive health information and services with private sector partnerships

  Support for the Ebola Grand Challenge    HCD methods and tools applied to seven high-impact innovations    

Support for the Ebola Grand Challenge

HCD methods and tools applied to seven high-impact innovations

 

  Redesigning personal protective equipment    Feature refinements achieved through feedback sessions with health care workers in   Sierra Leone    

Redesigning personal protective equipment

Feature refinements achieved through feedback sessions with health care workers in Sierra Leone

 


HCD Offerings

Improve Collaboration across Diverse Stakeholders

Impact is not just a function of understanding (and designing for) beneficiary needs. In most cases the reach and impact of a program is equally dependent on the network of partners that comes together to collaborate on a shared goal. Design can be a powerful tool to increase motivation and engagement across a broad set of diverse partners to get the most out of multi-sector collaborations, particularly those which involve public and private sector partners. Our team is skilled at creating highly collaborative environments as well as building creative problem solving capacity within partner organizations.

HCD can:

  • Establish and communicate a shared mission and vision across a diverse set of stakeholders

  • Create and promote agile methods and tools within teams for increased collaboration and creative problem solving

  • Improve the use (and usefulness) of data to support shared decision-making

Design for User Needs (and reduce risk by engaging them early)

Development programs frequently target the same beneficiaries - there is potential for implementers to gain a more holistic picture of beneficiaries’ needs and expectations. HCD integrates a broad set of practices around a common understanding of beneficiary needs that can improve strategic decision-making as well as increase the effectiveness of individual programs. We work with all stakeholders, from end-beneficiaries to key decision-makers, to align around the most promising opportunities to create value across the ecosystem, before engaging in specific program designs through rapid prototyping.

HCD can:

  • Target the right user group and value proposition for an offering or intervention
  • Drive the adoption and scale-up of new health behaviors
  • Rapidly conceptualize, prototype, and test new interventions and ensure interventions are feasible and viable for the provider


USAID’s Center for Accelerating Innovation and Impact (CII) is partnering with Dalberg’s Design Impact Group (DIG) to utilize HCD across the Bureau for Global Health's work. Please see the contact page to explore how you can engage HCD.